Connect to HubRise

IMPORTANT NOTE: If you do not have a HubRise account yet, register on our Signup Page. It only takes a minute!

Connect AKK Softtech

Only the AKK Softtech support team can connect your EPOS to HubRise. To connect AKK to HubRise, proceed as follows:

1. Grant AKK Softtech access to your HubRise account. For more information, see Grant Access to AKK Softtech Support.
2. Contact the AKK Softtech support team who will establish the connection to HubRise. For more information, see Contact AKK Softtech Support.

Grant Access to AKK Softtech Support

To connect AKK Softtech, you need to grant AKK Softtech support access to your HubRise account. This will also allow AKK Softtech support to troubleshoot any issues you may encounter.

To grant access to AKK Softtech, proceed as follows:

1. From the HubRise back office, select SETTINGS in the left-hand menu.
2. In the Permissions section, enter akksofttechuk@hotmail.com and select Manager in the drop-down list of roles.
3. Click the + icon to grant AKK Softtech support access to your account.

Adding a user is the recommended way to give access to a third party to your HubRise account or location. Sharing passwords is not recommended for security reasons. For more information on permissions, see the Permissions help page.

Contact AKK Softtech Support

To request the connection of your EPOS, contact AKK Softtech support by email at akksofttechuk@hotmail.com. You can include support@hubrise.com in copy for a coordinated follow-up between our two teams.

Include in your request the name of your HubRise account, its HubRise identifier and the location to connect. For more information, see Location Name and ID.

Disconnect AKK Softtech

To disconnect AKK Softtech from HubRise, contact AKK Softtech support.

If you need to temporarily stop receiving orders from HubRise, you can block the connection between AKK Softtech and HubRise instead. For more information, see Block or Disconnect App.