Troubleshooting

Verify Product Mapping

To verify that all Aquila menu items have an associated EPOS ref code, select Catalog > Products from the left navigation panel and check if there is a code filled under the CODE column for each product.

Verify the Connection to HubRise

Verifying your connection between Aquila and HubRise involves tracking the path between orders to HubRise through the following steps:

1. Create test orders in Aquila.
2. Verify the test orders in Aquila.
3. View test orders transmitted to HubRise.

Create Test Orders in Aquila

The first step in verifying the connection between Aquila and HubRise is by creating test orders.

These steps require that you have already connected Aquila to HubRise. For more information on connecting Aquila to HubRise, see Connect to HubRise.

Once the connection is complete, test orders generated from Aquila will be transmitted to HubRise. Follow this process to create a test order and verify it has been transmitted to HubRise.

1. Log in to your Aquila back office.
2. Open the corresponding ecommerce website.
3. Generate an order.
4. Return to Aquila, and from the left navigation panel click Transactions > Orders. The new order will be present.

View Test Orders Transmitted to HubRise

With the test order created in Aquila, the next step is to verify that the order was transmitted to HubRise through the following steps:

1. Log in to your HubRise account.
2. From HubRise, click Data > Orders. The new Order will be displayed.
3. Click the new Order to verify the customer and order information is accurate.
4. The Logs section will contain the detailed JSON records of the communication between Aquila and HubRise. For more information on how to read these logs, see Understanding Logs in HubRise.

Aquila Support

The Aquila support team can be contacted at contact@nextsourcia.com for issues with the configuration of the Aquila CMS.