Troubleshooting

Check the Connection Between HubRise and Mailchimp

If contacts are not synced with Mailchimp, first check that Mailchimp is connected.

1. Log in to you HubRise back office.
2. Select CONNECTIONS.
3. The Mailchimp Bridge app should appear.

If Mailchimp does not appear, connect your HubRise location to your Mailchimp account. For assistance, see Connect to HubRise.

Check that Contacts are Pushed to Mailchimp

Depending on your configuration options, contacts are synced either on customer creation or when a new order is placed. To adjust this setup, see Configuration.

To check that contacts are pushed to Mailchimp:

1. Log in to your HubRise back office.
2. Select CONNECTIONS.
3. Find the Mailchimp location and select Actions > Logs. Each row corresponds to an activity.
4. Click on a row to see the Request and Response logs associated with the activity.

A successful handling is indicated with a 200 response status code. Other status codes generally indicate a failure.

To inspect the logs exchanged between HubRise and Mailchimp:

1. Log in to your HubRise back office.
2. Select CONNECTIONS.
3. Find the Mailchimp app and click Open.
4. A new window opens. Click on any of the Latest operations. You will be able to see the date and time of the activity, the direction of the data transfer and the status.
5. Click on the activity again to show detailed logs.
6. A response status of OK, or status code of 200, generally indicate a successful transfer.

If the status is not OK, check the Response drop-down to see the error.

The information contained in the Request and Response logs are in JSON format. For more information on reading and understanding JSON, check our JSON logs documentation.