Connect to HubRise
IMPORTANT NOTE: If you do not have a HubRise account yet, register on our Signup Page. It only takes a minute!
Connect Quantum
Only the Cunninghams EPOS Group support team can connect your Quantum EPOS to HubRise.
To connect Quantum to HubRise, proceed as follows:
- Grant Cunninghams access to your HubRise account. For more information, see Grant Access to Cunninghams Support.
- Contact the Cunninghams support team who will establish the connection to HubRise. For more information, see Contact Cunninghams Support.
Grant Access to Cunninghams Support
To connect Quantum, you need to grant Cunninghams support access to your HubRise account. This will also allow Cunninghams support to troubleshoot any issues you may encounter.
To grant access to Cunninghams, proceed as follows:
- From the HubRise back office, select SETTINGS in the left-hand menu.
- In the Permissions section, enter
support@cunninghams.co.ukand select Manager in the drop-down list of roles. - Click the + icon to grant Cunninghams support access to your account.
Adding a user is the recommended way to grant access to a third party to your HubRise account or location. Sharing passwords is not recommended for security reasons. For more information on permissions, see the Permissions help page.
Contact Cunninghams Support
To request the connection of your EPOS, contact Cunninghams support by email at support@cunninghams.co.uk. You can include support@hubrise.com in copy for a coordinated follow-up between our two teams.
Include in your request the name of your HubRise account, its HubRise identifier and the location to connect. For more information, see Location Name and ID.
Disconnect Quantum
To disconnect Quantum from HubRise, contact Cunninghams support.
If you need to temporarily stop receiving orders from HubRise, you can block the connection between Quantum and HubRise instead. For more information, see Block or Disconnect App.