Connect to HubRise

IMPORTANT NOTE: If you do not have a HubRise account yet, register on our Signup Page. It only takes a minute!

Connect Trapar

The connection between Trapar and HubRise can only be established by the Trapar support team.

To connect Trapar to HubRise, proceed as follows:

1. Grant Trapar access to your HubRise account. For more information, see Grant Access to Trapar Support.
2. Contact Trapar support at support@trapar.co.uk, and specify the location name and ID to connect. You can include support@hubrise.com in copy for a coordinated follow-up between our two teams.

If you are not sure how to find your HubRise identifiers, see Location Name and ID.

Grant Access to Trapar Support

To connect Trapar, you need to grant Trapar support access to your HubRise account. This will also allow Trapar support to troubleshoot any issues you may encounter.

To grant access to Trapar, proceed as follows:

1. From the HubRise back office, select SETTINGS in the left-hand menu.
2. In the Permissions section, enter support@trapar.co.uk and select Manager in the drop-down list of roles.
3. Click the + icon to grant Trapar support access to your account.

Adding a user is the recommended way to grant access to a third party to your HubRise account or location. Sharing passwords is not recommended for security reasons. For more information on permissions, see the Permissions help page.

Disconnect Trapar

To disconnect Trapar from HubRise, contact support@trapar.co.uk support.

If you need to temporarily stop receiving orders from HubRise into your last-mile delivery management solution, you can block the connection between trapar and HubRise instead. For more information, see Block or Disconnect App.