Profile and Password

The Profile page on HubRise displays your User Profile information, and allows you to update it or change your password.

Edit Profile

To update your User Profile:

1. Click your name in the top right corner of HubRise the back office, then click Profile.
2. Click Modify.
3. Update your name, email address, or correspondence language. The Correspondence Language sets the language for all communications from HubRise to you.
4. Select Update.

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IMPORTANT NOTE: When changing your email address, verify that it is accurate and able to receive emails. Otherwise password resets and other notifications will not work.

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Update Password

To update your password:

1. Click your name in the top right corner of HubRise the back office, then click Profile.
2. Click Change password.
3. Enter your current password in the Current password field.
4. Enter your new password in New password and Confirm new password fields. Both fields must match.
5. Click Update.

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IMPORTANT NOTE: If you suspect your password has been compromised, it is strongly recommended that you logout from all devices after updating your password. Refer to Logout From All Devices below for more information.

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Logout From All Devices

If your HubRise account is logged in on multiple devices, you can log out from all of them at once. This is useful if you have lost a device, or if you want to prevent someone else from accessing your account.

To log out from all devices:

1. Click your name in the top right corner of HubRise the back office, then click Profile.
2. Click Logout from all devices.
3. Click Confirm.

This will instantly log you out from all devices where your HubRise account is active. You will need your password to log in again.

User Permissions

The Profile page includes information on your User Profile Permissions. This includes:

• The ACCOUNT and LOCATION that you have access to.
• The ROLE you have been assigned for the Account or Location. It could be a Manager or an Admin role.

To remove your access to an Account or a Location:

1. Click your name in the top right corner of HubRise the back office, then click Profile.
2. Find the granted permission in the Permissions section, and click the trash icon

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IMPORTANT NOTE: You cannot remove yourself from an Account if you are the only Admin. If you attempt to do so, an error message will be displayed. If you need to remove yourself as the last Admin for an Account, create another user as an Admin for that Account, then remove yourself.

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For more information, see Permissions.

Create an Account

To create a new Account:

1. Click your name in the top right corner of HubRise the back office, then click Profile.
2. In the Permissions section, click Create Account. For more information, see Create an Account.

Reset a Lost Password

If you are a registered user but you have lost or forgotten your password, go to the HubRise Reset password page. Enter the email address associated with your HubRise profile, and click Reset Password. You will receive an email with instructions on how to reset your password. Once complete, you will be able to log in again.

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IMPORTANT NOTE: If you do not see the password reset instructions in your email's Inbox folder within a few minutes, refresh your Inbox and check your Spam or Trash folders.

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